Frequently asked questions
Are your crystals natural?
Yes, 100% natural. Aura Tide is dedicated to delivering the authentic gifts of nature directly to our customers.We carefully source natural crystals from reputable mining regions worldwide, ensuring high quality and ethical procurement.Each crystal retains its unique internal characteristics, including natural inclusions and textural patterns—distinctive markers of its genuine origin. We do not offer synthetic stones or artificially colored glass products under any circumstances.
How to choose the size of a crystal bracelet?
Slender style: Suitable for wrist circumference 14-15cm, the wearing effect is relatively close-fitting.
Standard style: Suitable for a wrist circumference of 16-17cm, with 1-2 fingers of loose space left.
Loose style: Suitable for wrist circumference of 18cm or more, creating a layered or casual look.
If your wrist size is between the two, we recommend choosing a slightly larger size to ensure a comfortable fit.
How should a crystal bracelet be maintained?
To maintain the energy and luster of the crystal for a long time, we suggest：
Avoid contact with chemicals such as perfumes, lotions, and cleaning agents.
Proper storage: Store separately in a soft cloth bag or jewelry box to avoid scratches and abrasions.
Regular purification and recharging: This can be achieved by shining moonlight, smoking (such as sage), or placing it on a crystal cluster for 4 to 6 hours to release the negative energy it has absorbed and restore vitality.
How will my order be processed and dispatched?
All orders will be carefully processed and inspected within 1-2 working days. After shipment, you will receive a confirmation email containing the tracking number, allowing you to check the logistics status at any time.
What should I do if the bracelet gets damaged during transportation?
We are deeply sorry about this! Each item undergoes strict quality inspection and safe packaging before being dispatched. If you find any damage caused during transportation when receiving the goods, please contact us by email within 48 hours after signing for the goods and provide relevant photos. We will resend the goods for you free of charge or process a refund as soon as possible.